EIDO Healthcare - Notice history

All systems operational

EIDO Corporate Website - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

EIDO Educate - Operational

100% - uptime
Dec 2025 · 100.0%Jan 2026 · 100.0%Feb · 100.0%

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Dec 2025
Jan 2026
Feb 2026

Notice history

Feb 2026

Scheduled Maintenance (ICS)
  • Completed
    February 11, 2026 at 10:00:00 PM
    Completed
    February 11, 2026 at 10:00:00 PM
    Maintenance has completed successfully
  • In progress
    February 11, 2026 at 6:00:01 PM
    In progress
    February 11, 2026 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    February 11, 2026 at 6:00:00 PM
    Planned
    February 11, 2026 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (UK)
  • Completed
    February 04, 2026 at 8:00:00 PM
    Completed
    February 04, 2026 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    February 04, 2026 at 6:00:01 PM
    In progress
    February 04, 2026 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    February 04, 2026 at 6:00:00 PM
    Planned
    February 04, 2026 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.

Jan 2026

Incorrect expiry dates displaying on PDFs for some customers
  • Resolved
    Resolved

    We have deployed a fix and confirmed this issue has been resolved.

  • Identified
    Identified

    We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix.

  • Investigating
    Investigating

    We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers.

Scheduled Maintenance (UK)
  • Completed
    January 14, 2026 at 10:00:00 PM
    Completed
    January 14, 2026 at 10:00:00 PM
    Maintenance has completed successfully
  • In progress
    January 14, 2026 at 6:00:01 PM
    In progress
    January 14, 2026 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    January 14, 2026 at 6:00:00 PM
    Planned
    January 14, 2026 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.

Dec 2025

Inform Consent Suite v7.0.4 Patch Deployment
  • Completed
    December 17, 2025 at 7:30:00 PM
    Completed
    December 17, 2025 at 7:30:00 PM
    Maintenance has completed successfully
  • In progress
    December 17, 2025 at 6:00:01 PM
    In progress
    December 17, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    December 17, 2025 at 6:00:00 PM
    Planned
    December 17, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v7 Major Release Deployment (UK)
  • Completed
    December 10, 2025 at 8:00:00 PM
    Completed
    December 10, 2025 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 6:00:01 PM
    In progress
    December 10, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 6:00:00 PM
    Planned
    December 10, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v7 Major Release Deployment (India)
  • Completed
    December 10, 2025 at 2:30:00 PM
    Completed
    December 10, 2025 at 2:30:00 PM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 12:30:01 PM
    In progress
    December 10, 2025 at 12:30:01 PM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 12:30:00 PM
    Planned
    December 10, 2025 at 12:30:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v7 Major Release Deployment (Australia)
  • Completed
    December 10, 2025 at 10:00:00 AM
    Completed
    December 10, 2025 at 10:00:00 AM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 8:00:01 AM
    In progress
    December 10, 2025 at 8:00:01 AM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 8:00:00 AM
    Planned
    December 10, 2025 at 8:00:00 AM
    We are planning for a scheduled maintenance during that time.
Major outage with the download centre
  • Resolved
    Resolved

    We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved.

  • Identified
    Identified

    We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade.

  • Investigating
    Investigating
    We are currently investigating this incident.

Dec 2025 to Feb 2026

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