Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

View current status

Apr 2025

APR24
Scheduled Maintenance
CompletedMaintenance2 hours 5 minutes
  • Completed
    April 24, 2025 at 7:05:00 PMUTC
    Completed
    April 24, 2025 at 7:05:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 24, 2025 at 5:00:01 PMUTC
    In progress
    April 24, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    April 24, 2025 at 5:00:00 PMUTC
    Planned
    April 24, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
APR7
Inform Consent Suite v6.7.5 Patch Deployment
CompletedMaintenance1 hour 15 minutes
  • Completed
    April 07, 2025 at 6:15:00 PMUTC
    Completed
    April 07, 2025 at 6:15:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 5:00:01 PMUTC
    In progress
    April 07, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 5:00:00 PMUTC
    Planned
    April 07, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Intermittent "site cannot be reached" bug affecting some Chrome and Edge users
ResolvedDegraded performance120 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below:

  • Identified
    UTC
    Identified

    We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error.

    The current workaround for this issue is to head directly to "https://uk.eidodigital.com" (UK customers), "https://australia.eidodigital.com" (Australia customers), or "https://india.eidodigital.com" (India customers) but we are prioritising a resolution.

APR2
Inform Consent Suite v6.7.4 Patch Deployment
CompletedMaintenance2 hours 40 minutes
  • Completed
    April 02, 2025 at 8:40:00 PMUTC
    Completed
    April 02, 2025 at 8:40:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 02, 2025 at 6:00:01 PMUTC
    In progress
    April 02, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    April 02, 2025 at 6:00:00 PMUTC
    Planned
    April 02, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Mar 2025

MAR25
Inform Consent Suite v6.7.3 Patch Deployment
CompletedMaintenance2 hours 20 minutes
  • Completed
    March 25, 2025 at 8:20:00 PMUTC
    Completed
    March 25, 2025 at 8:20:00 PMUTC
    Maintenance has completed successfully
  • In progress
    March 25, 2025 at 6:00:01 PMUTC
    In progress
    March 25, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    March 25, 2025 at 6:00:00 PMUTC
    Planned
    March 25, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
MAR19
Inform Consent Suite v6.7.2 Patch Deployment
CompletedMaintenance2 hours 30 minutes
  • Completed
    March 19, 2025 at 8:30:00 PMUTC
    Completed
    March 19, 2025 at 8:30:00 PMUTC
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 6:00:01 PMUTC
    In progress
    March 19, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 6:00:00 PMUTC
    Planned
    March 19, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
MAR19
Scheduled Maintenance
CompletedMaintenance20 minutes
  • Completed
    March 19, 2025 at 6:20:00 AMUTC
    Completed
    March 19, 2025 at 6:20:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 6:00:01 AMUTC
    In progress
    March 19, 2025 at 6:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 6:00:00 AMUTC
    Planned
    March 19, 2025 at 6:00:00 AMUTC
    We are planning for a scheduled maintenance during that time.
MAR3
Scheduled Maintenance
CompletedMaintenance2 hours
  • Completed
    March 03, 2025 at 8:00:00 PMUTC
    Completed
    March 03, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    March 03, 2025 at 6:00:01 PMUTC
    In progress
    March 03, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    March 03, 2025 at 6:00:00 PMUTC
    Planned
    March 03, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Custom front covers not displaying
ResolvedDegraded performance21 minutes
  • Resolved
    UTC
    Resolved

    The Australia region does not appear to have been covered by the fix rolled out on Friday.

    The fix has now been applied to this region's infrastructure and the issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Feb 2025

Custom front covers not displaying
ResolvedDegraded performance1 hour 22 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are rolling out a fix to all affected customers, full functionality should be restored shortly.

  • Identified
    UTC
    Identified

    A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated.

    We are currently working on rolling out a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Shortcode service is down
ResolvedMajor outage3 hours 51 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied.

  • Update
    UTC
    Update

    Service has been restored, we are still investigating the cause.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
FEB26
Scheduled Maintenance
CompletedMaintenance2 hours
  • Completed
    February 26, 2025 at 8:00:00 PMUTC
    Completed
    February 26, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    February 26, 2025 at 6:00:01 PMUTC
    In progress
    February 26, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    February 26, 2025 at 6:00:00 PMUTC
    Planned
    February 26, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Bilingual downloads failing for some customers and documents cannot be printed
ResolvedMajor outage29 minutes
  • Resolved
    UTC
    Resolved

    Both of these issues have now been resolved.

  • Monitoring
    UTC
    Monitoring

    We have deployed a fix and are monitoring the result.

  • Identified
    UTC
    Identified

    We've identified the issue and are rolling out a fix.

  • Update
    UTC
    Update

    Printing is also currently not working for all documents. We are investigating this urgently.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
FEB20
Scheduled Maintenance
CompletedMaintenance2 hours
  • Completed
    February 20, 2025 at 8:00:00 PMUTC
    Completed
    February 20, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    February 20, 2025 at 6:00:01 PMUTC
    In progress
    February 20, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    February 20, 2025 at 6:00:00 PMUTC
    Planned
    February 20, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

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