Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

View current status

Jul 2025

JUL28
Inform Consent Suite v6.7.9 Patch Deployment
CompletedMaintenance3 hours
  • Completed
    July 28, 2025 at 8:00:00 PMUTC
    Completed
    July 28, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 5:00:01 PMUTC
    In progress
    July 28, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 5:00:00 PMUTC
    Planned
    July 28, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
JUL28
Scheduled Maintenance (Australia)
CompletedMaintenance3 hours
  • Completed
    July 28, 2025 at 1:00:00 PMUTC
    Completed
    July 28, 2025 at 1:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 10:00:01 AMUTC
    In progress
    July 28, 2025 at 10:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 10:00:00 AMUTC
    Planned
    July 28, 2025 at 10:00:00 AMUTC
    We are planning for a scheduled maintenance during that time.
JUL16
Inform Consent Suite v6.7.8 Patch Deployment
CompletedMaintenance2 hours 15 minutes
  • Completed
    July 16, 2025 at 7:15:00 PMUTC
    Completed
    July 16, 2025 at 7:15:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 16, 2025 at 5:00:01 PMUTC
    In progress
    July 16, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 16, 2025 at 5:00:00 PMUTC
    Planned
    July 16, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
JUL3
Scheduled Maintenance
CompletedMaintenance2 hours
  • Completed
    July 03, 2025 at 7:00:00 PMUTC
    Completed
    July 03, 2025 at 7:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 03, 2025 at 5:00:01 PMUTC
    In progress
    July 03, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 03, 2025 at 5:00:00 PMUTC
    Planned
    July 03, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Jun 2025

JUN19
Inform Consent Suite v6.7.7 Patch Deployment
CompletedMaintenance2 hours
  • Completed
    June 19, 2025 at 7:00:00 PMUTC
    Completed
    June 19, 2025 at 7:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 19, 2025 at 5:00:01 PMUTC
    In progress
    June 19, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 19, 2025 at 5:00:00 PMUTC
    Planned
    June 19, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Some consent forms may display non-English content for some customers
ResolvedDegraded performance690 hours 22 minutes
  • Resolved
    UTC
    Resolved

    Last night's deployment resolved the issue with the publication flow and this issue is now resolved.

  • Update
    UTC
    Update

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • Monitoring
    UTC
    Monitoring
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.
JUN4
Scheduled Maintenance
CompletedMaintenance1 hour
  • Completed
    June 04, 2025 at 6:00:00 PMUTC
    Completed
    June 04, 2025 at 6:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 04, 2025 at 5:00:01 PMUTC
    In progress
    June 04, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 5:00:00 PMUTC
    Planned
    June 04, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
JUN2
Inform Consent Suite v6.7.6 Patch Deployment
CompletedMaintenance2 hours 40 minutes
  • Completed
    June 02, 2025 at 7:40:00 PMUTC
    Completed
    June 02, 2025 at 7:40:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 02, 2025 at 5:00:01 PMUTC
    In progress
    June 02, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 02, 2025 at 5:00:00 PMUTC
    Planned
    June 02, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

May 2025

MAY7
Scheduled Maintenance
CompletedMaintenance5 hours 30 minutes
  • Completed
    May 07, 2025 at 10:30:00 PMUTC
    Completed
    May 07, 2025 at 10:30:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 5:00:01 PMUTC
    In progress
    May 07, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 5:00:00 PMUTC
    Planned
    May 07, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

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