EIDO Healthcare - Some customers experiencing UI hang issues following login – Incident details

All systems operational

Some customers experiencing UI hang issues following login

Resolved
Degraded performance
Started over 4 years agoLasted about 2 hours

Affected

Inform PDF Download Centre

Degraded performance from 8:09 AM to 10:26 AM

London

Degraded performance from 8:09 AM to 10:26 AM

Updates
  • Resolved
    Resolved

    Issue has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Identified some bad indexes as the cause.

  • Investigating
    Investigating

    We are currently investigating this incident.