Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

Nov 2022

Issues with PDF downloads
  • Resolved
    UTC
    Resolved

    Issue is resolved

  • Monitoring
    UTC
    Monitoring

    We are monitoring the reverted instance to confirm the issue has been resolved.

  • Identified
    UTC
    Identified

    We've identified the bad instance and have rolled back to a known-working backup.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Oct 2022

Scheduled Maintenance
  • Completed
    October 19, 2022 at 6:00:00 PMUTC
    Completed
    October 19, 2022 at 6:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    October 19, 2022 at 4:00:01 PMUTC
    In progress
    October 19, 2022 at 4:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    October 19, 2022 at 4:00:00 PMUTC
    Planned
    October 19, 2022 at 4:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance
  • Completed
    October 18, 2022 at 5:17:38 PMUTC
    Completed
    October 18, 2022 at 5:17:38 PMUTC

    Maintenance has completed successfully.

  • In progress
    October 18, 2022 at 4:00:01 PMUTC
    In progress
    October 18, 2022 at 4:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    October 18, 2022 at 4:00:00 PMUTC
    Planned
    October 18, 2022 at 4:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance
  • Completed
    October 12, 2022 at 7:00:00 PMUTC
    Completed
    October 12, 2022 at 7:00:00 PMUTC

    Maintenance has completed successfully.

  • In progress
    October 12, 2022 at 4:00:01 PMUTC
    In progress
    October 12, 2022 at 4:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    October 12, 2022 at 4:00:00 PMUTC
    Planned
    October 12, 2022 at 4:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance
  • Completed
    October 06, 2022 at 8:00:00 PMUTC
    Completed
    October 06, 2022 at 8:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    October 06, 2022 at 7:00:01 PMUTC
    In progress
    October 06, 2022 at 7:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    October 06, 2022 at 7:00:00 PMUTC
    Planned
    October 06, 2022 at 7:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance
  • Completed
    October 05, 2022 at 10:45:00 PMUTC
    Completed
    October 05, 2022 at 10:45:00 PMUTC

    Maintenance has completed successfully.

  • In progress
    October 05, 2022 at 9:05:34 PMUTC
    In progress
    October 05, 2022 at 9:05:34 PMUTC

    Maintenance is now in progress.

  • Planned
    October 05, 2022 at 9:00:00 PMUTC
    Planned
    October 05, 2022 at 9:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Sep 2022

Scheduled Maintenance
  • Completed
    September 15, 2022 at 5:30:00 PMUTC
    Completed
    September 15, 2022 at 5:30:00 PMUTC

    Maintenance has completed successfully

  • In progress
    September 15, 2022 at 4:00:01 PMUTC
    In progress
    September 15, 2022 at 4:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    September 15, 2022 at 4:00:00 PMUTC
    Planned
    September 15, 2022 at 4:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Field value mapping failures
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    We have identified the issue and are working on a resolution.

    As a temporary workaround consent validation will be moved to the following working fields:

    • Date of birth
    • First Name
    • Last Name
    • Postal Code
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Scheduled Maintenance
  • Completed
    September 14, 2022 at 4:00:00 PMUTC
    Completed
    September 14, 2022 at 4:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    September 14, 2022 at 9:00:01 AMUTC
    In progress
    September 14, 2022 at 9:00:01 AMUTC

    Maintenance is now in progress

  • Planned
    September 14, 2022 at 9:00:00 AMUTC
    Planned
    September 14, 2022 at 9:00:00 AMUTC

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance
  • Completed
    September 13, 2022 at 10:01:10 PMUTC
    Completed
    September 13, 2022 at 10:01:10 PMUTC

    Maintenance has completed successfully.

  • In progress
    September 13, 2022 at 5:00:01 PMUTC
    In progress
    September 13, 2022 at 5:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    September 13, 2022 at 5:00:00 PMUTC
    Planned
    September 13, 2022 at 5:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Login failures on Inform Consent Suite
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    A hotfix has been rolled out and we are monitoring the result

  • Identified
    UTC
    Identified

    We have identified the cause of the issue and are working on a hotfix resolution.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Sep 2022 to Nov 2022

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