EIDO Healthcare - Some consent forms may display non-English content for some customers – Incident details

All systems operational

Some consent forms may display non-English content for some customers

Resolved
Degraded performance
Started 4 months agoLasted 29 days

Affected

Inform Consent Suite

Operational from 2:25 PM to 8:48 AM

London

Operational from 2:25 PM to 8:48 AM

India

Operational from 2:25 PM to 8:48 AM

Australia

Operational from 2:25 PM to 8:48 AM

Updates
  • Resolved
    Resolved

    Last night's deployment resolved the issue with the publication flow and this issue is now resolved.

  • Update
    Update

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • Monitoring
    Monitoring
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.